LOGO DESIGN FAQS
Q. How does your logo design process work?
A: The first step is for you to fill out the logo design form on our website. You will then be contacted by one of our designers within 48 hours to discuss your vision, ideas, target market, and uses for this logo. You may email us samples of existing logos that you like so we can get an idea of your taste and style. We start working on your logo once your payment is received and email you a draft version of your design within 2-3 business days. We can also expedite your service upon request.
Sometimes our clients already have a design concept in mind. Other times, they have no idea what they want or where to start. Either way, we collect enough information before we get to work. Our design service is very straight forward. Your logo will be attractive, powerful and really speak to the subconscious of your potential consumer.
Q. How will I receive my design project once it’s completed?
A: We will email you the initial draft of your logo design for approval. Once approved, we will email you the final PNG and JPEG files.
Q. What if I need to have my project expedited?
A: We can accommodate your rush project and email you the initial draft within 24 hours for a minimal rush fee of $20. The time frame to complete your design project will vary depending upon the details of the job, how many revisions you request, etc. We’ll arrive at a mutually agreeable time frame before work begins.
Q. How do you accept payment?
A: All of our payments are made via PayPal’s secure payment gateway. We never store your credit card or account details.
Q. Can we talk on the telephone?
A: Of course! We would love to talk with you. You’re welcome to call us between 9:00am to 6:00pm 7 days a week. If we’re unavailable when you call, please leave us a message and we’ll get back to you at the earliest opportunity.
AUDIO ENGINEERING FAQS
Q. What is the process to have my audio mixed?
A: In order for us to edit/mix your audio, we need a clean recording with no effects or altering. We prefer the audio track be in MP3 format, but WAV files will work as well.
Q. What type of file format will I receive?
A: Once we mix the audio, we will send you the final MP3 file. If you need the file in WAV format we can provide that for you upon request.
Q. How long will it take for my recording to be mixed?
A: Once payment is received, our standard turnaround time is 2-4 business days with Expedited services available upon request.
Q. What equipment/software do you use for your audio production?
A: We use the Pro Tools software for all of our audio needs, along with many top of the line plug-ins for the best quality sound.
Q. What’s next?
A: If you still have questions, we would love to hear from you.
Email: ClockworkMediaSolutions@gmail.com
Phone: 602-427-1705